We are committed to maintaining a professional environment that upholds all regulatory standards. While we aim to provide the highest level of care and service, concerns may occasionally arise. Our Grievance Procedure offers a formal way to raise concerns, allowing us to assess the situation, take appropriate action, and help prevent similar issues in the future.

The Facility Administrator will document any grievance and initiate a prompt investigation — typically within two weeks of receiving the complaint.

Any individual – including patients, family members, visitors, employees,
physicians, or vendors – may submit a grievance using the Center’s formal
process. This system ensures concerns can be voiced, disputes addressed, and
any potential violations of patient rights reviewed.Retaliation against anyone who files a grievance is strictly prohibited.